Terms of Service & Broker Terms

By accessing or using the ASK Insurance website (askinsurance.in), mobile applications, APIs, or customer portal, you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and ASK Insurance Brokers Private Limited ('ASK', 'we', 'us').

ASK Insurance Brokers Private Limited is registered as a Direct Insurance Broker (Life & General) under the Insurance Regulatory and Development Authority of India (Insurance Brokers) Regulations, 2018 with IRDAI License No. 882.

As an independent insurance broker, we represent you (the policyholder), not any single insurance company. Our statutory role is to:

• Provide unbiased, objective comparisons across 40+ IRDAI-registered general and life insurers.
• Assist you in selecting coverage that aligns with your specific risk profile and budget.
• Advocate on your behalf during claims, cashless approvals, and dispute resolutions.

ASK Insurance does not underwrite risk or guarantee policy issuance. All contracts of insurance are executed directly between you and the respective insurer.

Insurance contracts in India are governed by the fundamental legal doctrine of Uberrimae Fidei (Utmost Good Faith). You agree to:

• Disclose all true, complete, and material facts regarding previous accidents, pre-existing medical conditions, vehicle modifications, and claims history.
• Ensure all nominee, age, and identity records match government KYC documents exactly.
• Understand that non-disclosure, concealment, or fraudulent misrepresentation can render the policy void ab initio and result in rejection of claims by the insurer under Section 45 of the Insurance Act, 1938.

In accordance with IRDAI (Protection of Policyholders' Interests) Regulations:

• Life & Health Policies: You are entitled to a 15-day Free Look Period (30 days for policies purchased electronically/online) from the date of policy schedule receipt to review terms.
• If you disagree with any terms, you may cancel the policy during this period for a full refund of premium, less proportionate risk premium for the period on cover, medical examination expenses incurred by the insurer, and stamp duty charges.
• Motor Insurance: Cancellation of standalone own-damage or comprehensive motor insurance requires proof of alternative active insurance coverage on the vehicle.

ASK Insurance provides 24/7 dedicated cashless claim assistance and documentation support. If a claim is rejected or disputed by an insurer, our grievance team will guide you through internal grievance redressal and the Insurance Ombudsman network established under the Insurance Ombudsman Rules, 2017.

Ombudsman offices are situated across New Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Ahmedabad, Chandigarh, and Pune for free, speedy resolution of insurance disputes up to ₹50 Lakhs.

Point of Sales Persons (POSP) registered through the ASK platform must strictly adhere to the IRDAI Guidelines on Point of Sales Persons (2015 & amendments). POSPs shall not:

• Induce or force customers to purchase insurance products through misleading statements or premium rebating (prohibited under Section 41 of the Insurance Act, 1938).
• Collect premiums in personal bank accounts; all premium payments must be routed directly to the insurer or broker escrow.
• Operate as a POSP with more than one insurance intermediary concurrently.

These Terms of Service and any contractual or non-contractual disputes arising out of the use of ASK Insurance services shall be governed exclusively by and construed in accordance with the laws of the Republic of India.

The competent courts in New Delhi, India shall have exclusive jurisdiction to settle any dispute or claim arising under these Terms.